This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 21%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
I accidentally logged in with the wrong credentials, and need to unlock the account.
If the account appears as blocked, follow the instructions provided through this link. https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27
If the problem persists, use the reinstatement form, which is different from the recovery form. https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0
It did not because it was a memory issue. Once I got the credentials, I remembered to use another way to sign in. Aka, instead of the SKYPE password, used email. But I will accept it because it will help others. If nothing else, I am persistent.
In the end, I used a second way to sign in, but I am sure it will help others. I was able to log in with my email instead of Skype and get the app working on a tablet.
I'm glad you were able to log in, for any other problem, you can access this link to change your password or verification method https://account.live.com/proofs/manage/
