Visio 2016 standard product key reported as already used

Hi EIN BT

If your copy of Visio 2016 Standard was purchased as a retail (perpetual) license, it can generally be transferred to a replacement PC, provided it is no longer being used on the old device.

Since the original hardware has failed and the product key is now reported as already in use, try signing in with the Microsoft account that was used to redeem or activate Visio. In many cases, the license is associated with that account rather than the product key itself. You may be able to reinstall Visio from the account's services and subscriptions page.

If the product key still cannot be activated on the new device, Microsoft Support (Contact Us - Microsoft Support) may need to assist with activation verification and license transfer. Be prepared to provide proof of purchase and the product key during the support request.

I hope this information helps.

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