I can't log in despite having a passkey

Naomi X 20 Reputation points
2026-07-20T13:25:21.4066667+00:00

I cannot log in to my email account. I am trying to log in from the device used to create the account, and a passkey was added, but unfortunately someone linked a recovery email to which an additional code is sent during login attempts. Unfortunately, I do not remember the exact details like the first and last name I set, but I can provide the exact date and time the account was created, as well as detailed information about email senders. Please help.

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author
Darhyl Amizola 50,040 Reputation points Independent Advisor
2026-07-20T14:01:21.9066667+00:00

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

Based on your description, your Microsoft account was compromised. The hacker was able to remove the account's security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

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