how to change account phone number

jeff martin 20 Reputation points
2026-07-20T07:54:48.47+00:00

i use 2 mail accounts, live and outlook. on pc, both linked. on laptop, both linked. on old phone ( samsung ), both linked. new phone ( honor ), only outlook. can't add live account because it has an old phone number for verification purposes. all i want to do is change this number, but don't know where to look or how. one single step, so much mental anguish.

Outlook | Web | Outlook.com | Account management, security, and privacy
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Mohamed yasir Arafath S/O Abdul Rasheed 80 Reputation points
2026-07-20T11:23:33.11+00:00
  • Restricted actions: You cannot access password changes, billing info, or purchase new apps.
  • Available services: You can still read emails, use Xbox Live, and use Office apps.
  • No bypass: Microsoft support cannot manually override or speed up this security countdown. [2, 3, 4, 5, 6]

If you would like to better prepare for the device swap, please let me know:

  • Do you still remember your current account pass
  • Restricted actions: You cannot access password changes, billing info, or purchase new apps.
  • Available services: You can still read emails, use Xbox Live, and use Office apps.
  • No bypass: Microsoft support cannot manually override or speed up this security countdown. [2, 3, 4, 5, 6]

If you would like to better prepare for the device swap, please let me know:

  • Do you still remember your current account password?
  • Do you have a backup email or an Authenticator app already linked to the account? [6, 7]

Knowing this will help me confirm whether you can safely log in elsewhere during the transition period. [2

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  1. Quinn.HP 9,745 Reputation points Independent Advisor
    2026-07-20T09:13:26.8633333+00:00

    Hello!

    Please follow these steps:

    1. Go to https://account.live.com/proofs/manage/
    2. Find your old phone number listed under your verification methods. Click Remove next to it.
    3. Then click Add another way to sign in to your account to enter your current mobile number.

    If you're unable to sign in, look for an option such as "Try another verification method" to see if another verification method is available. If you no longer have access to any of the listed security methods, select "I don't have any of these" (if available) and follow the prompts to begin replacing your security information.

    Because this is a high-security action, Microsoft may place a 30-day hold on the account before the old number actually gets swapped out. Your account will still work on your PC and laptop during this time, but you won't be able to log in on your new Honor phone until the 30 days are up. It’s an automated security measure, so unfortunately, even Microsoft support can’t speed it up for you. For more details, please check this article:

    https://support.microsoft.com/en-us/accounts-billing/manage/what-does-security-info-change-is-still-pending-mean

    Feel free to let me know if you need further assistance.

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