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I can access my Microsoft account but when I try to activate Word for Mac it does not allow me to sign in. I do not know why I can sign in in one place but cannot sign in in another place. How do I resolve?
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Could you add a bit more detail? Specifically, what exact error message Word shows, which macOS version you're using, and whether your Word for Mac is Microsoft 365 or a perpetual license.
Hello
In order to know what troubleshoot steps to take, I need more information.
What macOS version is this?
Did you purchase your Msft 365 from Microsoft or from Apple? It is not Office 2019, right?
Did it give 0x0 error?
hi Emily, the Mac OS is Ventura 13.7.8. The software was purchased from Microsoft. Home & Student 2021. I am not receiving a oxo message, this isue is that my Word, Excel I cannot save to. The fix is that I need to uninstall and reinstall an older version. But I need to sort out access to Microsoft before I can do this.
I need to uninstall Microsoft Office for Mac to downgrade to a version I can use. Wil I lose the mail files that I have saved to my hard drive? If so, how can i back them up?
No, you will not lose files.