Access to Microsoft account not working

Mal Grimmond 0

I can access my Microsoft account but when I try to activate Word for Mac it does not allow me to sign in. I do not know why I can sign in in one place but cannot sign in in another place. How do I resolve?

kagiyama yutaka 5,410 Reputation points

2026-07-20T00:24:51.2066667+00:00

Could you add a bit more detail? Specifically, what exact error message Word shows, which macOS version you're using, and whether your Word for Mac is Microsoft 365 or a perpetual license.
EmilyS726 267.1K Reputation points Independent Advisor

2026-07-20T00:56:22.32+00:00

Hello

In order to know what troubleshoot steps to take, I need more information.

What macOS version is this?

Did you purchase your Msft 365 from Microsoft or from Apple? It is not Office 2019, right?

Did it give 0x0 error?
Mal Grimmond 0 Reputation points

2026-07-20T01:05:02.0466667+00:00

hi Emily, the Mac OS is Ventura 13.7.8. The software was purchased from Microsoft. Home & Student 2021. I am not receiving a oxo message, this isue is that my Word, Excel I cannot save to. The fix is that I need to uninstall and reinstall an older version. But I need to sort out access to Microsoft before I can do this.

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Mal Grimmond 0 Reputation points

2026-07-20T00:58:06.1566667+00:00

Mac OS is Ventura 13.7.8. Using Office & Student 2021 activated in Aug 2023. One off licence. The error message is that the userid and password do mot match. Bu the same UserID and password gets me to this site. I have tried various means but Microsoft will not accept any credentials despite me having the licence in front of me. I also need to update the email address for the account - I purchased the software with an email address I no longer have access to. So any validation emails cannot be accessed, and M'Soft is not allowing me to change.
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Access to Microsoft account not working

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