A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Can't connect to Azure portal - Not getting Authenticator code
Hugo Lortie
0
Reputation points Microsoft Employee
Hi,
I can no longer connect to my Azure portal or Azure services using my personal Outlook.com account. Azure is prompting me for a code from Microsoft Authenticator, but the Authenticator app is not displaying any code for this account.
I currently have no way to complete the Azure sign-in process, so I am effectively locked out of the account.
I have already tried the following:
- Disabled Multi-Factor Authentication (MFA) on my account. Azure still requests an Authenticator code.
- Re-enabled MFA on my account. Azure still requests an Authenticator code and I am not getting a notification on my app.
- Tested MFA from the Microsoft Account Security page. I successfully receive approval/code prompts in the Authenticator app.
I tried to login from a laptop/web page (private mode) and mobile phone app.
Is there a way to reset or remove the current MFA/security settings associated with my Azure account?
Thank you.
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
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