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I am trying to set up auto-subscribe to Microsoft Office; I tried this last year, and I came across a page saying that my account is listed as being in USA (I am in Canada and always have been, and my address book states this) but I can not seem to find that page again. My Microsoft Account is in USD and I cannot seem to switch to CAD, but this is just the footnote to what I actually want to do. Help?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
When I try to hit renew, it says an address is needed for this; I go to address and even though my address is and has always been listed there correctly, I try making a new (the same) address and using that; and this is a circular process getting nowhere. I am quite certain it is to do with my microsoft account somewhere being listed as in USA (hence the USD).
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Hi there, checking in if you had the time to contact Support. In case your issue is resolved, please take a moment to close the question to help others, by pressing Yes. Wishing you good luck!
Thank you so much Sumit! I just contacted them a moment ago and the nice woman has instructed me how to go about changing it over, admittedly not until the current subscription runs out in February so this solution is still tentative ** but if correct, then both of you helped me out wonderfully. I would never have found the Contact Support page without you. Thanks again!
Hi Colin,
It seems that there is a currency mismatch on the backend. I am giving you the steps below to contact an agent who can change it for you and update the currency and region. This is a user-to-user support forum.
Please contact Microsoft Support for further assistance.
Please go to the https://support.microsoft.com/contactus page
Type "Billing" and press Enter.
Please click on the "Contact support" button at the bottom.
Select the Product and Category for support based on your requirements.
I hope this information helps. If you have any more questions, don't hesitate to reach out.
Otherwise, if your problem is resolved, please mark this query as closed by pressing yes. Wishing you good luck!
Thank you so much Sumit! I just contacted them a moment ago and the nice woman has instructed me how to go about changing it over, admittedly not until the current subscription runs out in February so this solution is still tentative ** but if correct, then both of you helped me out wonderfully. I would never have found the Contact Support page without you. Thanks again!