PIN deactivated

Question

PIN deactivated

Ellen Merethe Hanssen 20

I am unable to log on to my other computer, as the PIN-code with 4 digits has been deactivated. There are no options to change it.

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Answer accepted by question author

SD - IA 179.4K Independent Advisor

Hi Ellen,

I have understood your issue.

I'm going to run through a few steps with you. Some of these are diagnostic — they help me narrow down what's wrong, not fix it outright. So if nothing changes after a step, that's normal and expected, not a dead end. I'll keep going until we've got this resolved.

There should be "I forgot the PIN/Reset PIN" option on the screen. In order to better help you, can you take a photo in your phone and post it in the next reply?

I look forward to hearing from you to get the results of the troubleshooting.

Ellen Merethe Hanssen 20 Reputation points

2026-07-15T14:45:04.0966667+00:00

No, there are no such options, and the text is Norwegian. The only options are to log on with a different account, og if I have forgotten the pin-code. I have not forgotten the pin-code
Ellen Merethe Hanssen 20 Reputation points

2026-07-15T14:48:22.5833333+00:00

I sent a picture of the message, but I am not sure if it was received? Even though I remember the PIN, I tried to click on it....
Ellen Merethe Hanssen 20 Reputation points

2026-07-15T14:58:51.33+00:00

My first answer did not come through... I had not forgotten the PIN, but that button was the only option to click.. I received a new code, thank you :)
Ellen Merethe Hanssen 20 Reputation points

2026-07-15T15:01:30.4766667+00:00

Is it safe to change the new PIN into the old PIN? Easier to remember the old PIN..

1 additional answer

Your answer

Ellen Merethe Hanssen 20 Reputation points

2026-07-15T14:45:04.0966667+00:00

No, there are no such options, and the text is Norwegian. The only options are to log on with a different account, og if I have forgotten the pin-code. I have not forgotten the pin-code
Ellen Merethe Hanssen 20 Reputation points

2026-07-15T14:48:22.5833333+00:00

I sent a picture of the message, but I am not sure if it was received? Even though I remember the PIN, I tried to click on it....
Ellen Merethe Hanssen 20 Reputation points

2026-07-15T14:58:51.33+00:00

My first answer did not come through... I had not forgotten the PIN, but that button was the only option to click.. I received a new code, thank you :)
Ellen Merethe Hanssen 20 Reputation points

2026-07-15T15:01:30.4766667+00:00

Is it safe to change the new PIN into the old PIN? Easier to remember the old PIN..

Answer 1

SD - IA 179.4K Independent Advisor

Thank you. Is there a Work account on the computer?

Ellen Merethe Hanssen 20 Reputation points

2026-07-16T10:49:34.0066667+00:00

No, the computer is private, and only one user
Ellen Merethe Hanssen 20 Reputation points

2026-07-17T12:16:11.7433333+00:00

I tried to answer yesterday, but it didn't come through... No, there is no work account, and only one user