ACS CNAM registration

Question

ACS CNAM registration

AI MSI 20

Hello,

I have submitted CNAM registration requests for Azure Communication Services (ACS) via email on July 07, July 12, and July 14, but I have not received any response or confirmation. These requests included the required details (company name, subscription ID, tenant ID, ACS resource name, phone numbers, and desired CNAM).

Could you please confirm whether these CNAM registration emails were received and advise on the next steps?

Thank you,

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-14T22:26:00.54+00:00

Hello @AI MSI

Thank you for reaching out Microsoft Q&A. We're looking into your query, we'll get back to you shortly.
AI MSI 20 Reputation points

2026-07-15T04:47:03.13+00:00

Hello @Aditya N . Thank you for acknowledging my post. I just want to clarify that the CNAM registration emails I submitted on July 07, 12, and 14 were sent from a different sender account than the one I used here on Microsoft Q&A. Could you please confirm if those emails were received under that sender account, and advise on the next steps for processing the CNAM registration?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-15T17:20:53.92+00:00

Hello @AI MSI

This thread is tracked and progressed based on sub id. Is it possible for you to raise query from the sub id from which you submitted the requests.
AI MSI 20 Reputation points

2026-07-15T23:11:18.5166667+00:00

Hello @Aditya N , thank you for clarifying. The CNAM registration requests I submitted did include the correct subscription ID. The only difference is that the sender email account used for submission is different from the one I’m using here on Q&A. Could you please confirm that the ACS team can still track the requests based on the subscription ID provided?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-16T21:35:07.6066667+00:00

Hello @AI MSI

As mentioned all the process is tracked with sub id. So for troubleshooting, you may need to fill the form again that will tracked on current sub id so all logs will be different. The appropriate way could be to post query from the right sub id. Is there any issue for raising query from the right sub id?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-17T21:22:06.7866667+00:00

Hello @AI MSI

Please could you let us know if you had a chance to review my earlier comment.
AI MSI 20 Reputation points

2026-07-19T22:08:58.0766667+00:00

Hello @Aditya N I submitted another query from the right sub id but still didn't receive any acknowledgement or response.
Ajay Rathod 440 Reputation points Microsoft External Staff Moderator

2026-07-30T20:48:31.8833333+00:00

Hi @AI MSI

We are pleased to inform you that the CNAM update has been completed as per our backend team confirmation.

Could you please verify on your end and let us know if everything is now working as expected? If there are no further concerns, may we proceed with closing this support case?

Thank you for your cooperation throughout this process. We look forward to your confirmation

Answer accepted by question author

Alex Burlachenko 25,120 MVP Volunteer Moderator

hi AI MSI & thx for sharing urs issue here at Q&A portal,

If u've already submitted the required information three times and haven't received even an acknowledgment, there's unfortunately no way for anyone on the Q&A forum to confirm whether those emails were received.

If this is blocking your deployment, I'd also open an Azure support request so the ACS team can investigate through the official support channel. Only they can check the backend status of CNAM registration requests or determine whether any additional information is needed.

rgds,

Alex

&

If my answer was helpful pls mark it and additional thx if u follow me at Q&A portal

and at my blog https://ctrlaltdel.blog/

AI MSI 20 Reputation points

2026-07-15T22:29:36.34+00:00

Thanks, Alex. Since I haven’t received any acknowledgment from the CNAM registration emails, could you please help escalate this by opening a support request with the ACS team on my behalf, or confirm the exact support channel that can look into my CNAM registration issue? I want to ensure the request reaches the right team who can check backend status and advise on next steps.
AI MSI 20 Reputation points

2026-07-15T22:41:14.37+00:00

Additionally, how long it will take for the support request to open

1 additional answer

Your answer

Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-14T22:26:00.54+00:00

Hello @AI MSI

Thank you for reaching out Microsoft Q&A. We're looking into your query, we'll get back to you shortly.
AI MSI 20 Reputation points

2026-07-15T04:47:03.13+00:00

Hello @Aditya N . Thank you for acknowledging my post. I just want to clarify that the CNAM registration emails I submitted on July 07, 12, and 14 were sent from a different sender account than the one I used here on Microsoft Q&A. Could you please confirm if those emails were received under that sender account, and advise on the next steps for processing the CNAM registration?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-15T17:20:53.92+00:00

Hello @AI MSI

This thread is tracked and progressed based on sub id. Is it possible for you to raise query from the sub id from which you submitted the requests.
AI MSI 20 Reputation points

2026-07-15T23:11:18.5166667+00:00

Hello @Aditya N , thank you for clarifying. The CNAM registration requests I submitted did include the correct subscription ID. The only difference is that the sender email account used for submission is different from the one I’m using here on Q&A. Could you please confirm that the ACS team can still track the requests based on the subscription ID provided?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-16T21:35:07.6066667+00:00

Hello @AI MSI

As mentioned all the process is tracked with sub id. So for troubleshooting, you may need to fill the form again that will tracked on current sub id so all logs will be different. The appropriate way could be to post query from the right sub id. Is there any issue for raising query from the right sub id?
Aditya N 3,890 Reputation points Microsoft External Staff Moderator

2026-07-17T21:22:06.7866667+00:00

Hello @AI MSI

Please could you let us know if you had a chance to review my earlier comment.
AI MSI 20 Reputation points

2026-07-19T22:08:58.0766667+00:00

Hello @Aditya N I submitted another query from the right sub id but still didn't receive any acknowledgement or response.
Ajay Rathod 440 Reputation points Microsoft External Staff Moderator

2026-07-30T20:48:31.8833333+00:00

Hi @AI MSI

We are pleased to inform you that the CNAM update has been completed as per our backend team confirmation.

Could you please verify on your end and let us know if everything is now working as expected? If there are no further concerns, may we proceed with closing this support case?

Thank you for your cooperation throughout this process. We look forward to your confirmation
AI MSI 20 Reputation points

2026-07-15T22:29:36.34+00:00

Thanks, Alex. Since I haven’t received any acknowledgment from the CNAM registration emails, could you please help escalate this by opening a support request with the ACS team on my behalf, or confirm the exact support channel that can look into my CNAM registration issue? I want to ensure the request reaches the right team who can check backend status and advise on next steps.
AI MSI 20 Reputation points

2026-07-15T22:41:14.37+00:00

Additionally, how long it will take for the support request to open

Answer 1

Ajay Rathod 440 Microsoft External Staff Moderator

Issue was related to the acquiring the number and request was pending with the verification and number provisioning team.

This request was onboarded through support case working with the backend team.

Please accept the answer if this was useful.

Thanks

0 comments