Unable to login to Azure portal with outlook.com account using Authenticator app

Leo Leong 0 Reputation points Microsoft Employee
2026-07-14T22:03:46.0433333+00:00

I recently changed to a newer iOS phone and did not backup Authenticator app. Now I can no longer use Authenticator app for Azure login MFA challenge. The new phone does not get MFA challenge notification and the code is 8-digit instead of 6-digit expected by the Azure login.

Microsoft Security | Microsoft Authenticator
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