My account got deleted and I don't know why.

Newbie 20 Reputation points
2026-07-14T20:26:50.5766667+00:00

My account just vanished after 1 day of not using it so it could not have been from inactivity, and I have no knowledge of it getting deleted. Please can someone help me?

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author
Darhyl Amizola 50,040 Reputation points Independent Advisor
2026-07-14T21:18:52.21+00:00

Hey there! Nice to meet you!

Kindly double-check if the account name was typed correctly.

If it still doesn't work and since you have confirmed that you have used the account recently, the error you are experiencing is an indication that your account was compromised.

The hacker was able to remove the account's primary email address and security information, replacing them with their own email address. This is why it appears that the account has been deleted when you try to sign in.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best Regards,

Darhyl

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