Excel and eord not respon

stevan namotemo 0 Reputation points
2026-07-13T23:55:49.9766667+00:00

Excel and Word not respon, because i'm not work in office

Microsoft 365 and Office | Other

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  1. AI answer

    2026-07-13T23:56:38.57+00:00

    Excel and Word can stop responding for several common reasons. Try these steps in order:

    1. Update Office and Windows
      Install the latest updates for Microsoft 365/Office and Windows. Out‑of‑date files and security fixes can cause apps to hang. Follow the steps in: Update Microsoft 365 and your computer.
    2. Repair Microsoft 365/Office
      Repairing Office often fixes non‑responding Word/Excel:
      • Open Control Panel → Programs → Programs and Features.
      • Select Microsoft 365/Office → Change.
      • Choose Quick Repair first. If the issue remains, run Online Repair if available.
        Detailed steps: Repair an Office application.
    3. Start Excel in Safe Mode and check add‑ins
      Add‑ins or startup files can make Excel hang:
      • Press Win + R, type excel /safe, press Enter.
      • If Excel works in Safe Mode, go to File → Options → Add‑ins → Manage COM Add‑ins → Go and disable all add‑ins, then re‑enable one by one to find the problem.
        Also check XLSTART and other startup folders for problematic files.
    4. Check antivirus integration
      If antivirus software integrates with Office/Excel, it can cause freezing:
      • Make sure antivirus definitions are up to date (update from the vendor’s site).
      • If it has Excel/Office plug‑ins, temporarily disable that integration or Excel add‑ins from the antivirus.
        Note: changing antivirus settings can increase risk; do this carefully.
    5. Test files and storage location
      • Move a problematic workbook or document to the local drive (e.g., Desktop) and open it. If it works, the external drive, network location, or cable/port may be the issue.
      • If only one file hangs, try File → Open → Open and Repair in Excel, or recreate/re‑export the file if it came from another application.
    6. Check environment (RAM, printer/video drivers)
      • Ensure the PC meets Office system requirements and has enough RAM.
      • Try switching the default printer (e.g., to Microsoft XPS Document Writer) and updating video drivers; Excel is sensitive to printer/video drivers, especially in Page Break Preview.

    If Word and Excel still do not respond after these steps, use the guided browser support for Office or contact Microsoft Support for deeper troubleshooting.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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