Authenticor is now sending to former phone and we don't have access to that phone.

Sandrine Pac Kenny 5 Reputation points
2026-07-13T10:29:14.8+00:00

we changed the phone number for the authenticator last October and it has reverted to the former phone number and we don't have access to it anymore. This was overnight, no warning so we have been unable to log in for 3 weeks now. we are getting nowhere online, with bot on phone as we cannot talk to a real person. So #frustrating!


Moved from Microsoft 365 and Office | Other

Microsoft Security | Microsoft Authenticator
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