keep getting asked to sample the trial for free (I have purchased a yearly sub in March)

lynda lynch 20 Reputation points
2026-07-13T08:56:27.4566667+00:00

I need help with my Microsoft account I paid for a yearly subscription, and I am asked whether I would like to trial a Microsoft account and I am having the hardest time trying to log in I have a student login and a personal login

I tried to find a contact number for microsoft but to no avail I have paid for a service I cant even use

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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Answer accepted by question author
John Jefferson Doyon 87,745 Reputation points Independent Advisor
2026-07-13T09:32:39.2833333+00:00

Hi, I'm John! I will help you with this.

You likely have a glitch in the app's system, or you are logged into a different account. Because your yearly subscription is already paid, the system should not prompt you for a trial.

Are you seeing this message on a Windows PC or a Mac?

If you haven't tried anything yet (Windows):

  • Make sure you're signed in with the same Microsoft account that the subscription is linked to.
  • Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

If you're using Mac (MacOS):

  • Open any Microsoft 365 app such as Word. > At the top of the screen, select Word (or the app name) in the menu bar. > Select About Word. > Click More Info… > Select "Refresh License".
  • After that, close any open documents and completely restart all Microsoft 365 apps so the license refresh can take effect.

If the issue persists, please provide more details by answering my questions.

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