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Hello,
My team and I are trying to provision a Microsoft 365 E5 Developer sandbox through the Microsoft 365 Developer Program, but we are blocked during the Instant Sandbox setup.
When selecting Set up E5 subscription → Instant Sandbox, the setup requires a Billing account.
However, the dropdown only shows:
No billing accounts found
which prevents us from continuing.
The Configurable Sandbox option is greyed out for all of us, so Instant Sandbox is the only available option.
Our IT department confirmed that the Microsoft 365 Developer tenant is completely separate from our corporate Microsoft Entra tenant and advised us to contact Microsoft because there is nothing they can configure on their side.
I've attached screenshots showing:
Any help would be greatly appreciated.
Thank you.
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 92%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
I'm in the same situation. I created a billing account, but it doesn't show up. Why is that? I can't proceed with my work like this. It's really frustrating.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 41%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
I’m experiencing exactly the same issue.
I have already created a billing account, registered a valid payment method, and confirmed that the account is shown as ready in Azure Cost Management + Billing. However, the Microsoft 365 E5 Instant Sandbox setup page still displays “No billing accounts found.”
This is extremely frustrating and confusing, especially because there is no clear explanation of what is missing or what users are supposed to do next.
I have already waited for more than 12 hours, signed in again, and refreshed the page, but nothing has changed.
This issue is now affecting my work and preventing me from proceeding with necessary preparations.
Please investigate this issue as soon as possible and provide a clear explanation and solution. The current setup process is unnecessarily difficult to understand, and users should not be blocked from proceeding when the billing account appears to be correctly configured.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 65%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I'm facing the exact same issue. I can't proceed with my work because of this, and it's really frustrating.
Hi,
I have just posted a topic on how to fix it in our case. Might have a look here https://learn.microsoft.com/en-us/answers/questions/6000535/microsoft-365-developer-program-no-billing-account.