account error

Patricia Edmundson 0 Reputation points
2026-07-12T20:51:58.2766667+00:00

on 5/28/25 4 yr renewal posted as 1 year I am now getting payment failed notices

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
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  1. Patricia Edmundson 0 Reputation points
    2026-07-12T20:54:07.3333333+00:00

    account error

    what did I do wrong?

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  2. John Jefferson Doyon 87,535 Reputation points Independent Advisor
    2026-07-12T21:29:06.3733333+00:00

    Hi, @Patricia Edmundson

    This community forum is public, no one from here have access to your Microsoft account.

    Please check account.microsoft.com/services and confirm:

    1. What exact subscription name and expiration date are shown?
    2. Does the May 28, 2025 receipt show four years or only one year?
    3. Was it purchased from Microsoft, Apple, or another retailer?

    If you're getting any error message, please provide the exact error message you're encountering.

    Thanks!

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