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Microsoft 365 and Office | Visio | Other | Other
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
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Hi Carl
Thank you for reaching out, and I’m sorry to hear about the difficulty you've experienced with this issue.
Before we go any further, I’d like to gently clarify that this is a user to user support forum. I’m not part of the Microsoft billing team, so I don’t have the ability to directly cancel subscriptions or intervene on billing matters. That said, I truly hope I can help review your situation, offer some guidance, and support you in finding the right next steps as best as possible.
Since you’re unable to sign in to the account connected to the Visio subscription, the best next step depends on whether the subscription was purchased through a personal Microsoft account or a business/work account.
- For subscriptions purchased through a personal Microsoft account:
Please contact Microsoft Billing Support through the following link and explain that the subscription is associated with a different or inaccessible account: Contact - Microsoft Support
- For subscriptions purchased through a business or work account:
The subscription is typically managed through the Microsoft 365 admin center by an administrator. In that case, the administrator would need to navigate to Billing > Your products, locate the Visio subscription, and either Cancel subscription or Turn off recurring billing, depending on the available options.
As you don't currently have access to the account, please feel free to share any details you think might help identify it via private message, for example, the email address, domain name, invoice ID, or any other relevant information. Any additional details you can provide may help me narrow down the search and assist you more effectively.
I look forward to your reply and will be happy to assist further.
Warm regards.
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