How do I stop office 365 from trying to auto log me into my work related account every 20 minutes?

Question

How do I stop office 365 from trying to auto log me into my work related account every 20 minutes?

ghelos 20

My company has recently restricted access to work related email and teams. I was able to log in before. Now my computer at home constantly pops up a window asking me to log into office 365 with my work credentials every 15 to 20 minutes. How do I stop this from happening?

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Answer 1

EmilyS726 267.9K Independent Advisor

Hello

Just so I understand what your end goal is -

Do you want to use your personal account only and get rid of the prompt of work account completely?

Or

Do you want the work account to stay logged in on your computer?

ghelos 20 Reputation points

2026-07-11T00:41:17.8333333+00:00

I can log in with personal account just fine but still get the work prompt every 15-20 minutes. I just want the prompt to stop popping up completely.
EmilyS726 267.9K Reputation points Independent Advisor

2026-07-11T00:46:10.9433333+00:00

Is this on Windows 11, or MacOS, or phone?
ghelos 20 Reputation points

2026-07-11T00:46:31.02+00:00

win 11
EmilyS726 267.9K Reputation points Independent Advisor

2026-07-11T00:48:58.3+00:00

Can you go to your Windows Settings > Accounts > Access Work or School (note, it is the briefcase icon, not the person icon). Then see if the organization email address is still listed? If so, click on it and then disconnect it.

==================

Next, type contro panel in the search on the taskbar to launch it, then go to Credential Manager > Windows credential tab, look for anything referencing the organization account, right click and delete all that is found.

===============

Hold down Windows + R keys, copy and paste the following path into the run box (one at a time please), and press enter to launch the folder. When it is launched, delete everything in the folder. If you run into any sub folder that will not allow you to delete, go into that sub folder, and delete from within.

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe

%LocalAppData%\Microsoft\OneAuth

%LocalAppData%\Microsoft\TokenBroker

%LocalAppData%\Microsoft\IdentityCache

%LocalAppData%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

========================= Restart the computer after that.

Then check to see if the organization account is now gone.
ghelos 20 Reputation points

2026-07-11T01:03:12.15+00:00

account is gone

Thank You so much.
EmilyS726 267.9K Reputation points Independent Advisor

2026-07-11T01:05:42.6033333+00:00

You are welcome. If all is good, feel free to mark the answer for this thread, or let me know if you need anything else from me.