Microsoft 365 personal not showing 1TB.

Question

Gregg Harris 20

I purchased microsoft 365 but still only have 15GB of storage. should be 1TB.

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Answer 1

Jonathan Deives 81,620 Independent Advisor

When did you update the storage?

After payment, there may be a delay of up to 48 hours for the new storage space to be updated.

If this deadline has passed, you can contact Microsoft support so that they can help you with this problem.

On your computer, click the Start menu and type Get Help or go to https://support.microsoft.com/contactus

Enter "Purchase" as the keyword > Click on the "Contact Support" button.

Select "Microsoft 365" > "Manage my subscription".

Then fill in a few more details and you'll be transferred to speak with Support.

Gregg Harris 20 Reputation points

2026-07-11T11:36:43.81+00:00

I did contact chat support before I saw this - that was tough finding exactly where to go... Anyways, toward the end of the chat, he suggested turning off auto renewal and then turning it back on - voila, it worked!
Jonathan Deives 81,620 Reputation points Independent Advisor

2026-07-11T17:54:23.28+00:00

I'm glad you were able to solve it via chat!

If you wish, you can click on the "Accept Answer" button, this will help other users who find the topic with the same error.