OneDrive storage still 5 GB after Microsoft 365 Family purchase

Loukia 20 Reputation points
2026-07-10T12:03:14.3+00:00

"I purchased Microsoft 365 Family three days ago. My subscription is active, but my OneDrive storage still shows only 5 GB instead of 1 TB. I need to fix the licensing on my account. how to get in contact with an actual human?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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EmilyS726 267.9K Reputation points Independent Advisor
2026-07-10T12:42:09.03+00:00

Since it had been 48 hours. You need to contact Microsoft support to check OneDrive provision. Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

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