After download WhatsApp for Windows, MS do not recognize my PC or claim it is offline and cannot verify

ronencohen-3165 20 Reputation points
2026-07-09T11:26:41.7066667+00:00

I downloaded the WhatsApp application for my PC.
When trying to install it, I get the message below:messege 1

Right after, I get another message:messege 2

I have a high-speed connection working all the time, and a paid Microsoft 365 Personal Classic license renewed on April.
I use my past company work computer running on Win 10 Pro Ver 20H2 OS build 19042.1706

The WhatsApp used to work on my PC and suddenly stopped working due to MS problems with no ability to reinstall as stated above.
WhatsApp Web works fine, including the phone
Any suggestions on how to solve this?
Thank you

Microsoft 365 and Office | Other
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SD - IA 179.6K Reputation points Independent Advisor
2026-07-10T09:26:20.1233333+00:00

Thank you. It might be an issue from the developer's end too.

To help others with the same issue, please press Yes below the first post, have a great day!

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  1. SD - IA 179.6K Reputation points Independent Advisor
    2026-07-10T03:09:46.62+00:00

    Perfect, thanks, Ronen.

    The answer to your question might be related to something from Meta aka developer.

    Are you able to install any other apps?

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  2. ronencohen-3165 20 Reputation points
    2026-07-09T17:08:25.3033333+00:00

    Hi
    The installation worked very well, and the WhatsApp is up and running. Thank you very much for the quick support!!
    Any idea why it was necessary to use the package manager?
    Do I need to do something to prevent that from recurring?

    Best

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  4. SD - IA 179.6K Reputation points Independent Advisor
    2026-07-09T12:09:58.6366667+00:00

    Hi,

    I can totally understand the frustration you are having with downloading Whatsapp.

    Let us try using a package manager to install the app which should work.

    In the Windows search, 

    Type cmd, right-click it, and choose Run as Administrator.

    Copy/Paste this command:

    winget install 9nksqgp7f2nh
    
    
    

    Press Y to accept the Terms and Conditions.

    Wait for it to install.

    Please let me know if the steps help you to install Whatsapp.

    I hope this information helps. If you have any more questions, don't hesitate to reach out.

    Otherwise, if your problem is resolved, please take a moment to rate the answer. Wishing you good luck!

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