Razer headphones keep automatically pausing after a second - Windows 11

Question

Razer headphones keep automatically pausing after a second - Windows 11

Jade 20

Is this a problem with the headphones or Windows.. When I switch to wired it works but if I use Bluetooth it will automatically pause any audio from Spotify, YouTube or Netflix after a second.. I use the Razer Kraken Kitty V3 pro and I'm running the latest version of Razer Synapse and Windows, I have restarted my laptop, I've forgotten the headphones and paired them again, I've tried practically everything.. Please help!!! I have charged them overnight so they're not on low battery..

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Answer accepted by question author

Emma1-N 12,650 Microsoft External Staff Moderator

Welcome Jade,

I understand how frustrating it can be when your Razer Kraken Kitty V3 Pro works correctly when connected by cable, but when using Bluetooth, audio from Spotify, YouTube, and Netflix pauses automatically after about a second.

Since another responder has already asked about the computer model, Bluetooth hardware, and testing the headset on other devices, I have a couple of additional questions:

Does the audio pause only when the headset microphone is enabled, or does it also happen if you temporarily disable the headset microphone in Sound settings?
Did this behavior start after a recent Windows update, driver update, or Synapse update?

In the meantime, you can try these steps below to troubleshoot the issue:

Option 1: Disable Hands-Free Telephony for the headset

Press Windows + R, type control printers, and press Enter
Right-click the Razer headset and select Properties
Open the Services tab
Clear Handsfree Telephony
Select Apply and restart the headset connection

Option 2: Set the stereo playback device as default

Open Settings > System > Sound
Under Output, select the Razer stereo playback device
Make sure the Hands-Free or Headset device is not set as the default output

Option 3: Reinstall the Bluetooth audio profile

Open Device Manager > expand Bluetooth
Right-click the Razer headset entries and select Uninstall device
Restart the PC
Pair the headset again

Option 4: Disable audio enhancements

Open Settings > System > Sound
Select the Razer headset
Open Audio enhancements
Set it to Off

Option 5: Check Bluetooth power management

Open Device Manager > expand Bluetooth
Open the properties of the Bluetooth adapter
On the Power Management tab, clear Allow the computer to turn off this device to save power

I hope the steps above help you deal with your issue.

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Emma1-N 12,650 Reputation points Microsoft External Staff Moderator

2026-07-10T03:59:18.5333333+00:00

Hello Jade,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Jade 20 Reputation points

2026-07-15T10:41:12.3766667+00:00

hiya! no, ~~i turned my mic on and off and it's still doing it- synapse did update a day before it started happening~~

~~i actually can't right click my headphones! is there a alternative to get to "properties"

~~option 2 just solved it! if anyone else is having this issue, go to sound in ur settings then set the razer headphones as the "default device" and select that for output! tysmmm
Emma1-N 12,650 Reputation points Microsoft External Staff Moderator

2026-07-16T07:31:43.0566667+00:00

Hello Jade,

Thank you for the update. I'm very glad to hear that the issue has been resolved.

If you have any further questions or need additional assistance, please feel free to reach out to me through this thread. I'll be happy to assist you and will be here to help whenever you need support.

1 additional answer

Your answer

Emma1-N 12,650 Reputation points Microsoft External Staff Moderator

2026-07-10T03:59:18.5333333+00:00

Hello Jade,

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.
Jade 20 Reputation points

2026-07-15T10:41:12.3766667+00:00

hiya! no, ~~i turned my mic on and off and it's still doing it- synapse did update a day before it started happening~~

~~i actually can't right click my headphones! is there a alternative to get to "properties"

~~option 2 just solved it! if anyone else is having this issue, go to sound in ur settings then set the razer headphones as the "default device" and select that for output! tysmmm
Emma1-N 12,650 Reputation points Microsoft External Staff Moderator

2026-07-16T07:31:43.0566667+00:00

Hello Jade,

Thank you for the update. I'm very glad to hear that the issue has been resolved.

If you have any further questions or need additional assistance, please feel free to reach out to me through this thread. I'll be happy to assist you and will be here to help whenever you need support.

Answer 1

Manoel Barros 21,910 Independent Advisor

Hi!

Is your computer a desktop or a laptop? Please provide the manufacturer and model.

Press Windows + R > Type "msinfo32" > Send me a screenshot of the System Summary.

If it is a desktop, do you use a Bluetooth adapter, or does your motherboard have built-in Bluetooth?

If it has built-in Bluetooth, are the antennas connected correctly?

Do other Bluetooth devices work? Test other devices, such as a speaker, to verify if the issue lies with the Bluetooth driver.

I also recommend testing the headphones on another computer or on your mobile phone.

Jade 20 Reputation points

2026-07-15T10:33:12.0366667+00:00

hello! i attached a ss of the system summary - i'm on a laptop, i don't have built in bluetooth wtv that is - my phone works with them okay, i'll try a 2nd bluetooth device in a min