Won't allow me to get to my admin page

Question

Won't allow me to get to my admin page

Jody Schultz 0

I am a small business owner with one account who has had business standard for over 4 years. Microsoft won't allow me to enter my admin page to change my billing. No idea how to get to said page at this point so I can update billing.

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Answer 1

Jade Ng 15,665 Microsoft External Staff Moderator

Dear @Jody Schultz,

Thank you for reaching out. I understand that you need to update your billing information, but you're currently unable to access the Microsoft 365 admin center.

To help me narrow down the cause, could you please provide the following information:

What happens when you try to access the admin center? Do you receive any error message or specific prompt?
Could you please tell me is there any other global administrator in your organization?
Could you share a screenshot of the page or error you're seeing (please remove any sensitive information before sending)?
Additionally, could you please confirm whether your Microsoft 365 Business Standard subscription was purchased directly from Microsoft or through a reseller/partner (such as GoDaddy or another provider)?

In the meantime, please try accessing the Admin Center using an InPrivate/Incognito browser window and sign in again.

Your understanding and co-operation are highly appreciated. Please feel free to reply below if you have any update or further concern. Looking forward to your response!

Jade Ng 15,665 Reputation points Microsoft External Staff Moderator

2026-07-08T23:27:00.9766667+00:00

Dear @Jody Schultz,

I hope this message finds you well!

I just wanted to check in and see if you have any updates or additional information you’d like to share regarding your situation. If there's anything new or if you need further assistance, please don’t hesitate to let me know.

Looking forward to your response!
Jody Schultz 0 Reputation points

2026-09-14T20:29:35.2466667+00:00

When I try to sign it I get this error: Your account (____) doesn’t have permission to view or manage this page in the Microsoft 365 Admin center.

I'm the only user, I purchased the subscription, so how do I become the global administrator?

I purchased the subscription directly from Microsoft
Jade Ng 15,665 Reputation points Microsoft External Staff Moderator

2026-09-15T05:16:43.78+00:00
Dear Jody Schultz,

Thank you for your response!

To better understand the situation, could you please confirm:

Which account are you using when you receive this error?

When you originally purchased the Microsoft 365 subscription from Microsoft, did you receive any welcome, purchase confirmation, or tenant setup emails? If so, please check whether they mention an admin account.

If you are not a Global Administrator, do you know what role is currently assigned to your account (for example, Billing Administrator, etc.)?

Please send the information above to me via private message so I can review it further. Kindly check by clicking the "Private messages" button shown below:

Appreciate your patience and understanding and thank you for your time and cooperation.

I am looking forward to your response!
Jade Ng 15,665 Reputation points Microsoft External Staff Moderator

2026-09-16T23:31:55.27+00:00

Dear Jody Schultz,

I hope you are doing well!

Could you kindly confirm if there have been any recent updates on your side?

Looking forward to hearing from you!