Thanks mate. I've tried this and it appears fixed.
thanks.
How to recover missing a User logon on Widows 11 PC
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 80%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
Graham C Taylor
0
Reputation points
Microsoft sent txt: the security info for
[PII Removed] is being replaced by to [PII Removed]"
I have been unable to repair my missing shared user despite researching MS forums and CoPilot.
Can you advise me please.
Graham Taylor
[PII Removed]
Windows for home | Windows 11 | Accounts, profiles, and login
Answer recommended by moderator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 6%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Graham Taylor
0
Reputation points
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L 12,575 Reputation points Microsoft External Staff Moderator2026-07-09T14:37:04.01+00:00 Thanks for the update! I'm glad to hear that you've got this resolved. I'll go ahead and recommend your answer so that others who may run into the same issue as you can find the much needed solution.
Have a great day!
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Graham Taylor 0 Reputation points
2026-07-09T23:46:02.32+00:00 Nope, didn't work! Resolving to cut my losses and reinstall win 11.
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Alex-L 12,575 Reputation points Microsoft External Staff Moderator
2026-07-08T06:30:00.15+00:00 Disclaimer: Do not post personal information such as email addresses, phone numbers, account aliases, verification codes, or other security details. As this is a public forum, sharing this information publicly may put your account security and privacy at risk.
The text message suggests that Microsoft account security information may have been changed or is being replaced. If you initiated the change, you may need to wait for the security information update process to complete before regaining full access. If you did not request the change, treat the account as potentially compromised and review your account security immediately.
Regarding the missing Windows 11 user, please clarify whether:
- The user account no longer appears on the Windows sign-in screen, or
- The Microsoft account cannot sign in, or
- A shared user profile appears to be missing.
If you can access another administrator account, check Settings > Accounts > Other users and verify whether the missing account is listed. Also look for "Sign-in options" or "Other user" on the sign-in screen.
Looking forward to hearing from you!
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Graham Taylor 0 Reputation points
2026-07-08T06:40:35.67+00:00 No, my wife's logon doesn't exist anymore. It appears I overwrote my name over hers by accident trying to fix up after she couldn't login. Now none of her login attempts work.
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