account hacked

wiysdni 20 Reputation points
2026-07-04T17:55:36.0633333+00:00

My Microsoft account was hacked. The attacker removed my Gmail alias and replaced it with an Outlook alias. I can no longer sign in and get ‘account does not exist

Windows for home | Other | Security and privacy
0 comments
Answer accepted by question author
Darhyl Amizola 50,040 Reputation points Independent Advisor
2026-07-05T15:41:37.31+00:00

Unfortunately, there is nothing that can be done to recover the data and your purchased/redeemed licenses from your account once the hacker is able to modify the account's security info.

However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Best regards,

Darhyl

Was this answer helpful?

1 person found this answer helpful.
0 comments

1 additional answer

Sort by: Newest
Most helpful Newest Oldest
  1. Darhyl Amizola 50,040 Reputation points Independent Advisor
    2026-07-04T18:30:22.02+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.