Constant "Update Payment" Billing Alerts even after subscription payment is complete

Pankaj Sen 20 Reputation points
2026-07-04T09:59:47.3566667+00:00

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(PII Removed).

Dear Team,

I am constantly getting "Update Payment" alert even after paying the amount for my Office 365 subscription.

Could you please check and let me know what I can do about it?

Screenshots are attached for your review.

Regards

Pankaj

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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DaveM121 933.8K Reputation points Independent Advisor
2026-07-04T10:33:06.2633333+00:00

This is a widely reported problem in the Office apps at the moment, this is either caused by an Office update or a server side problem.

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, does that stop the annoying payment update popups in the Office apps.

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  1. Pankaj Sen 20 Reputation points
    2026-07-08T07:21:53.95+00:00

    It worked, thanks a lot for the resolution.

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