contact support to transfer your license to this device

Jelline Mallavo 0 Reputation points
2026-07-04T07:49:49.75+00:00

I want to transfer my license to a new device. However the error said that "This Product is already installed on another device". So I tried removing the old device on the Microsoft account and retain the new device but still error said the same. Now if the issue is that I need to remove the office from the old device, unfortunately I can't do it anymore since that old device no longer exist. I need help in this situation. Thank you very much.

The screenshot below is the product I've purchased:

image

Microsoft 365 and Office | Other
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Answer recommended by moderator
DaveM121 933.5K Reputation points Independent Advisor
2026-07-04T08:23:54.6+00:00

If you have downloaded Office on the new device from your Microsoft account on this link (https://account.microsoft.com/services/) and you are unable to uninstall Office on the old device and you are still seeing that error, then you will need to contact Microsoft support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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