Artifact Signing Validation Still Broken - Demand Immediate Ticket Escalation (No More Troubleshooting)

Question

Artifact Signing Validation Still Broken - Demand Immediate Ticket Escalation (No More Troubleshooting)

Iglu Gola 0

This issue remains completely unresolved after weeks.

I have followed every suggestion, including the latest reply from Alex. The validation for my UK company still fails with no explanation. The portal continues to block me from creating a real support ticket.

I am no longer interested in community troubleshooting or more documentation links.

DO NOT attempt to lead me in that direction. A report will be made on such answers.

@Microsoft / Artifact Signing team / Moderators:

Create a proper support ticket for me immediately and escalate it to the product team for manual review of my failed validation.

I expect a real case number and direct follow-up via email.

No more delays.

Nathan Roberts (SN) 13,616 Reputation points Student Ambassador Volunteer Moderator

2026-07-04T08:13:12.4033333+00:00

Hey there, Iglu Gola

I have escalated this thread for you, and hopefully someone will respond to you about the issue you are facing. However, please be aware that it is the weekend, so responses may be delayed. In addition to this, it is an extended holiday in the United States currently (celebrating the 4th July).

With regards to reaching out to support, you should be able to open a support ticket to the Azure Artifact Signing team. Please can you sign into your account on the help and support blade here: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Please then click onto "Create a support request"

This opens the support and troubleshooting side panel, on the right-hand side. In the describe your issue box, please type "Artifact signing validation keeps failing"

Then press go. The form will then ask you to select which services you are having issues with. Please select "Artifact Signing" and click next.

Then select the subscription that the Artifact Signing resource is attached to. Then click next.

This will then ask you about the resource you are having trouble with. Please select the resource and click next.

You will then be asked to select one of the following issues you are experiencing. Please select "Identity Validation - Organisation"

Then click next. This will take you to a page where it will offer solutions available. On this page, it does say ask the Azure community, but please scroll down further until you see "Need more help?"

Please select "Contact support"

Then click onto "Create a support request"

This will then submit your support request to Azure support. The team will then respond to your request within 2-4 days. If you run into an error with creating a support request, please let me know what error you faced when trying to create a support request?

Thanks,
Nathan
Iglu Gola 0 Reputation points

2026-07-05T00:43:54.8866667+00:00

@Nathan Roberts (SN)

I followed your instructions exactly.

The "Contact support" tab does not appear at all. Only "Support resources" shows. There is no "Create a support request" button after selecting the issue.

This confirms what I've been saying for weeks: the Azure portal is broken for Artifact Signing and actively prevents users from opening real tickets.

Stop giving generic steps that don't work. This is not user error.

@Microsoft Artifact Signing team / Moderators:

Escalate this thread and create a support ticket for me immediately. I have provided all details multiple times. I expect a case number and direct contact.

No more instructions. Fix it.
Iglu Gola 0 Reputation points

2026-07-05T00:45:32.54+00:00

I’m not impressed at all.

This is some of the poorest customer service I have ever experienced from Microsoft. Weeks of runaround, broken portal UI that prevents opening tickets, generic irrelevant answers, and zero progress on a basic organization validation.

Extremely disappointing.

Your answer

Iglu Gola 0 Reputation points

2026-07-05T00:43:54.8866667+00:00

@Nathan Roberts (SN)

I followed your instructions exactly.

The "Contact support" tab does not appear at all. Only "Support resources" shows. There is no "Create a support request" button after selecting the issue.

This confirms what I've been saying for weeks: the Azure portal is broken for Artifact Signing and actively prevents users from opening real tickets.

Stop giving generic steps that don't work. This is not user error.

@Microsoft Artifact Signing team / Moderators:

Escalate this thread and create a support ticket for me immediately. I have provided all details multiple times. I expect a case number and direct contact.

No more instructions. Fix it.
Iglu Gola 0 Reputation points

2026-07-05T00:45:32.54+00:00

I’m not impressed at all.

This is some of the poorest customer service I have ever experienced from Microsoft. Weeks of runaround, broken portal UI that prevents opening tickets, generic irrelevant answers, and zero progress on a basic organization validation.

Extremely disappointing.