Account compromised

Howard 0 Reputation points
2026-07-03T12:11:08.73+00:00

I was playing minecraft and got invited to discord. Then I was told to authenticate my Microsoft account with a code and so I did. Now the email changed. My phone number and password too. Everything. Even my windows pin and face recognition doesnt work. I tried to submit recovery but nothing works. I have recipe on my original email of my order on Sea of thieves and I thought maybe that works. I just want to recover my account.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 45,710 Reputation points Independent Advisor
    2026-07-03T12:44:59.0433333+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    Thank you for your understanding.

    Best regards,

    Darhyl

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