My microsoft account got hacked and the hacker has activated 2FA, how do i access the account ??

Arthur Baranger 0 Reputation points
2026-07-03T09:57:18.08+00:00

I got hacked and because i bought minecraft even though the hacker changed the adress multiple times i still know what it is however this time the hacker activated 2FA and i dont know how to bypass it to access my account. When i answer the form to reset the password of the account, microsoft tells me that because 2FA is activated i cannot change the password through the form. Also they changed the backup adress and the authenticator infos. Any ideas ?? pls

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments

Answer accepted by question author

DaveM121 898K Reputation points Independent Advisor
2026-07-03T10:30:25.2+00:00

Account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email or if 2FA is enabled on the account, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Was this answer helpful?

1 person found this answer helpful.

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.