Can't access

Lyka Cerna 20 Reputation points
2026-07-03T03:52:34.1633333+00:00

Did you hack my account? I cannot access it anymore. Microsoft! Give me back my account! I need it to access my Facebook

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author

Christine Luna 25,785 Reputation points Independent Advisor
2026-07-03T04:28:11.1466667+00:00

Greetings!

This is Tin, sorry to hear that you cannot access your account. May I know what is the error message that you're getting when trying to access your account?

Have you tried to reset your password already? If not yet, please try to reset it.

Go to https://account.live.com/ResetPassword.aspx

Please enter your email address and click Next.

Please enter the alternate information that you have to send a code.

Then please check the code and enter it.

After that you should be able to reset your password as long as your security information is up to date.

Reference: https://support.microsoft.com/en-us/accounts-billing/manage/reset-a-forgotten-microsoft-account-password

Thanks,

Tin

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