Cancel subscription

Tanya Sanchez 0 Reputation points
2026-07-02T18:10:55.17+00:00

To whom it may concern:

Please cancel the subscription to Microsoft 365.

This is the second time I have emailed. Your service is no help. Can't communicate with AI communications.

Again, please cancel subscription to Microsoft 365

Regards,

T. Sanchez

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 76,385 Reputation points Independent Advisor
    2026-07-02T18:49:15.8266667+00:00

    Hi, I'm John! I will help you with this.

    Please sign in to the Microsoft account that has the subscription, then go here: https://account.microsoft.com/services Look for Microsoft 365, then select Manage > Cancel subscription or Turn off recurring billing.

    Reference: "Cancel your Microsoft subscription" https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription

    If you do not see the subscription there, it may be under a different Microsoft account, or it may have been purchased through Apple, Google Play, PayPal, or another retailer.

    If issue still persists, please provide more details:

    1. Can you still sign in to the Microsoft account used for the subscription?
    2. Do you see Microsoft 365 listed under Services & subscriptions?
    3. Is the charge coming from Microsoft directly, Apple, Google Play, PayPal, or your bank card?

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