Double billing

Margaret HEaton 0 Reputation points
2026-07-02T17:38:49.5566667+00:00

I am double billed for Microsoft. When Microsoft tried to use an ###@hotmail.com, I have no idea who they were trying to contact. It wasn't me.

I want to quit being double billed and be sure no one has access to my account.

Margaret Heaton

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 76,280 Reputation points Independent Advisor
    2026-07-02T18:19:15.8466667+00:00

    Hi, I'm John!

    Since this issue involves a payment and a possible duplicate charge, it will need to be handled directly by Microsoft Billing Support, as only they can access billing records and process refunds:

    • Here is the link: https://support.microsoft.com/home/contact
    • Type this keyword and press Enter: Contact Support.
    • At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
    • In Product and services, select "Microsoft 365 and Office".
    • In Category, select "Manage my subscription".
    • Click "Chat with a support agent in your web browser".

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

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