Accessing Microsoft Teams using organizational or personal credentials
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Thank you for reaching out to the Microsoft Q&A forum.
I understand how frustrating this issue must be, especially when you're using the correct sign-in credentials but Teams still signs you out unexpectedly.
To better understand your issue, could you please provide a bit more information?
- Does this happen in the Teams desktop app, the web version, or both?
- If it also happens in the web version, have you tried using a different browser or an InPrivate/Incognito window?
- If the issue is only with the desktop app, which version of Microsoft Teams are you using?
- You mentioned that you cleared the cache. Was this the Teams app cache or your browser cache?
- Do you receive any error message before Teams signs you out or closes? f so, please share the exact error or a screenshot. You can send the screenshot via private message to avoid exposing any personal or organizational information publicly.
Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.
I look forward to your update.
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