Moving items off of, or regaining access to a hacked account.

Phoenix Rose 20 Reputation points
2026-06-30T05:43:04.27+00:00

Hello, I'm if hoping it's still possible to recover access to my past Microsoft account? Recently (June 19), my account was hacked and my information had been changed before I could react.

I've sent recovery form submissions that I don't think will have much luck, Windows 10 support has ended and my PC is incompatible for Windows 11.

If anything, I'm hoping I can save my Minecraft Account and possibly move it to this Account instead.

I have so many memories tied to it, and I'd appreciate anything. Anything at all.

Windows for home | Windows 10 | Recovery and backup
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Answer accepted by question author
DaveM121 933.9K Reputation points Independent Advisor
2026-06-30T06:15:11.0333333+00:00

Account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

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