I have an account but message in Word say VIew onlu activate microsoft 365 to create and edit and when I sign in says I dont havve an accountt

andrew krublit 0 Reputation points
2026-06-29T23:40:49.03+00:00

I have had an account for 17 years never signed in and now asking me to do so. When I do says I do not have an account and try to sign in with my email address wont let me edit or create word documents

Microsoft 365 and Office | Microsoft 365 Defender | For home | MacOS
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  1. Jeronimo Fuerte 45,770 Reputation points Independent Advisor
    2026-06-30T00:23:44.54+00:00

    Sorry to hear that you are having trouble with this. The message “View only / Activate Microsoft 365 to create and edit” usually means Word is not detecting an active Microsoft 365 or Office license for the account currently signed in. Having a Microsoft account is not the same as having an active Microsoft 365 subscription or Office license.

    Please first check whether a subscription/license is linked to that account by signing in here:

    account.microsoft.com/services

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