Azure Identity Validation Broken

Paht J 0 Reputation points
2026-06-29T12:14:36.21+00:00

I get stuck on the "Share with Artifact Signing" screen on my phone. On the web browser, I see an infinite loading bar.

This feels like a bug with Azure and not something on my end. IMG_0594

Artifact Signing
Artifact Signing

A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)

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  1. AI answer

    2026-06-29T12:15:00.63+00:00

    The behavior shown ("Card missing" and the disabled Next button on "Share with Artifact Signing") indicates that the verifiable credential wasn’t successfully created or added to Microsoft Authenticator, so there’s nothing to share back to Artifact Signing. In that state, the browser waits indefinitely for a credential presentation and appears to hang.

    To move forward, follow the supported identity-validation flow end to end and ensure the verified ID is actually issued and stored before reaching the "Share" step:

    1. In the Azure portal, open the Artifact Signing account and confirm the identity validation request status:
      • It should be In Progress or Action Required, not Completed.
    2. From the identity validation blade, use the link under "Please complete your verification here" to restart the verification.
    3. On the verification site (for example, AU10TIX):
      1. Enter the same primary email that was used when creating the identity validation request.
      2. Complete email PIN verification and phone verification.
      3. On the mobile device, scan the QR code and complete all document and face-check steps until the partner site reports success.
    4. After the AU10TIX flow finishes on the phone, select Open Authenticator when prompted and:
      • Scan the QR code again from the browser.
      • In Microsoft Authenticator, select Add when asked to add the verified ID.
      • Verify that the verified ID now appears in Authenticator; only then proceed.
    5. Return to the browser page that says Present your Verified ID and scan the QR code again from Authenticator.
      • In Authenticator, select the Verifiable Credential entry and then Share to send it to Artifact Signing.
      • When the credential is present, the Next button should become active and the browser should move past the loading state.
    6. Wait a few minutes and then refresh the Identity validations page in the Azure portal; on successful completion, the status changes to Completed.

    If the flow still doesn’t complete or the credential never appears in Authenticator, use one of these supported assistance options:

    • Open an Azure Support ticket from the Azure portal for the Artifact Signing resource.
    • Or post the issue on Microsoft Q&A with the artifact-signing tag, including screenshots (without personal data) and the steps already tried.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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