A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Escalation Request: Account compromised during the 90-day nationwide internet blackout in Iran (Force Majeure)
Hello,I am writing to request an urgent manual escalation to the Microsoft Account Security Team regarding a unique and severe case. My account was compromised on February 24th, 2026. At that exact time, my country (Iran) entered a historic, nationwide 90-day total internet blockade.Because our global gateways were completely severed by regional infrastructure shutdowns, it was physically impossible for me to access my emails or click the 30-day security link to stop the attacker.Now that a hybrid internet model has gradually returned, I find that my 20-year-old Xbox account and all my digital purchases are gone. The automated ACSR Recovery Form is continuously rejecting my submissions because the hacker altered the primary account details while I was trapped offline.The automated robot cannot comprehend a 90-day national telecommunications blackout. This is a clear case of force majeure.I have all my verification data ready, including:My original account details and gamertag.My physical Xbox Series S Serial Number and Xbox Live Device ID (which was active on the account for 2 continuous years leading right up to the breach).Historical billing and credit card details used for my digital game purchases.I am pleading for a Microsoft Agent or Community Moderator to open a secure private message loop with me so I can safely provide my hardware and billing details. Please help me generate a manual Service Indicator Request (SIR) ticket to route this to Tier 2 Support.Thank you