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Microsoft 365 and Office | Subscription, account, billing | Other | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hey there! Nice to meet you!
If you are unable to access the subscription page due to an error, kindly try clearing your browser cache and cookies, logging out and logging in again, and using different devices, as these steps may help resolve temporary browser-related issues.
Then here's how to cancel your subscription:
Sign in with the same account where you have the Microsoft 365 subscription on account.microsoft.com > go to Subscriptions > Locate the subscription > then select Cancel Subscription.
If the issue persists, you will need to contact Microsoft Support for further assistance, as they have the tools and resources to properly investigate this case:
Type "Cancel Subscription" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > "Cancel My Subscription" > Confirm > Chat with a support agent in your web browser
Thank you for your understanding! Please let me know if you need anything else.
Best regards,
Darhyl