Cannot Download emails to Outllook.

Hi @Frank Reiss

Thank you for reaching out. 

To ensure I fully understand your situation and provide the most effective assistance, I’ll need a few additional details, such as:  

May I know whether this is a personal account or a business/school account, and whether you are using Classic Outlook or the New Outlook? 

Additionally, could you please check if this behavior also occurs in Outlook Web App (OWA)? 

Have there been any recent changes to your account, such as license updates, configuration changes, or version updates? 

If possible, could you also verify whether this issue occurs on another device, or if it is only happening on your current device? 

Any updates would be greatly appreciated. 

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.