Account was block and unable to reset password

Follow these steps to regain access and reset the password:

1. Use the official password reset flow
   • Go to the Microsoft account sign-in page.
   • On the Enter password screen, select Forgotten your password?.
   • Or use the Reset password link: Reset password.
   • Enter the username (email, phone, or Skype name) for the blocked account and select Next.
2. Verify identity correctly
   • Choose how to receive the verification code (text, email, etc.).
   • If the verification options shown are not accessible or not recognized, use the sign-in helper tool as instructed in the article:
     • If no verification option works or is available, use this sign-in helper tool or sign-in helper tool depending on what is shown.
3. If the verification code is not working
   • Follow the guidance in Troubleshoot Microsoft verification code issues:
     • If blocked or rate-limited, avoid repeated attempts; wait the recommended period (for some blocks this can be about a day or more) before trying again.
     • If the phone number is VOIP, it cannot be used; add a mobile phone number instead as described in the article.
   • If the message says "Try another verification method" or similar, follow the article’s steps:
     • Try another verification method already on the account (alternate email, different phone, etc.).
     • Try another network (different Wi‑Fi or mobile data) and avoid excessive repeated requests.
     • Use the sign-in helper to diagnose the block and see available options.
4. If the account is locked or blocked
   • If the account is blocked due to suspicious activity or terms-of-use issues, follow the instructions given when signing in (often an aka.ms/ link) as described in Microsoft account has been locked.
   • For Outlook.com accounts specifically, use the Unblock my Outlook.com account article and the Sign-in Helper to unblock.
5. If all security info is lost or codes cannot be received
   • If the password is known but all security info is lost, follow the I’ve lost access to my Microsoft account security info steps:
     • Start sign-in, then at Verify your identity choose I don't have any of these and follow the process to replace security info.
     • After replacing security info, there is a 30‑day wait before full sign-in is allowed.
   • If the password is not known and no security info is available, use the account recovery form as described in Help with the Microsoft account recovery form:
     • Read the guidance, then submit via Recover account.
6. If the username/password still do not work
   • If the username and password have stopped working even after reset, follow My username and password have stopped working:
     • Use Recover your account.
     • Ensure the correct email domain is used (for example, .com vs .co.uk) and that the email name is typed correctly.
     • If still unable to sign in and the message says "We couldn't find an account with that username", use the Sign-in Helper tool.

If these steps fail repeatedly, wait for the cooldown period (to clear blocks and rate limits) and then retry using a familiar device and network, following the recovery and verification guidance above.

References:

• Reset a forgotten Microsoft account password
• Troubleshoot Microsoft verification code issues
• Microsoft account has been locked
• Unblock my Outlook.com account
• My username and password have stopped working
• I can't sign in to my Microsoft account