Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Lost access to my azure account
Lucas Pires Savassa
20
Reputation points
I'm trying to logging to Azure but I'm stuck in the "Lets keep your account secure" screen.
- I get redirected to this page after typing the password.
- The "Next" button is the only clickable option.
- After clicking it, the page starts a "loading" animation that never completes.
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 7.000000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC3%3C/text%3E%3C/svg%3E)
Carolyne-3676 1,136 Reputation points2026-07-03T10:36:09.03+00:00 It may be a browser issue — try a clean session. Open an InPrivate/Incognito window (or a different browser), clear cookies for login.microsoftonline.com and disable browser extensions (especially ad blockers or privacy extensions that can interfere with the MFA registration JavaScript), and retry. This "infinite loading" is almost always caused by cached state or blocked scripts. If still stuck, contact your IT admin: This "Keep your account secure" screen is the MFA registration prompt enforced by your organization's Conditional Access policy.
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