A Microsoft file hosting and synchronization service.
As long as it’s the same Microsoft account you will not experience data loss.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
We currently have a Microsoft 365 Family Plan with several users who have files stored in their OneDrive. If we cancel that Family Plan and then add the same user (same email address) to a different Family Plan, will they retain access to all of their previously stored OneDrive files?
There may be a brief gap of a few days between canceling the first plan and adding them to the new one.
The reason we want to cancel the existing Family Plan and open a new Family Plan is because we want to change the owner/manager of the account. Microsoft does not allow you to change the email address on a Family Plan account nor transfer the account to someone else, so this is our solution.
A Microsoft file hosting and synchronization service.
As long as it’s the same Microsoft account you will not experience data loss.