Recovery of Outlook email address.

DeDo 40 Reputation points
2026-06-23T01:29:06.1766667+00:00

Some years ago I registered the email address ******@outlook.com. Now when I go to set up an outlook mailing address and place in ******@outlook.com Microosoft indicates it is already used. How do I go about recovering this old email address that I have not used for years?

Outlook | Web | Outlook.com | Account management, security, and privacy
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Answer accepted by question author
TaoLi 113.2K Reputation points Independent Advisor
2026-06-23T12:54:53.57+00:00

Hi DeDo, if this Outlook.com address was deleted because it was closed or inactive for too long, then it cannot be recovered or used again.

Microsoft’s official article says that after the close-account grace period has passed, the Microsoft account is permanently deleted. It also says that if an account has not been signed in to for more than two years, it may have been deleted and can no longer be reopened. You can see the official explanation here: https://support.microsoft.com/en-us/accounts-billing/manage/reopen-your-microsoft-account

So in this situation, there is no manual recovery process that Microsoft Support can use to give the same email address back. The practical option is to create a new Outlook.com address.

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Gérard Oomens 132K Reputation points Volunteer Moderator
2026-06-23T11:15:23.84+00:00

Have a look at:

https://support.microsoft.com/en-us/accounts-billing/manage/microsoft-account-activity-policy

''''

Microsoft account activity policy: Under the MSA, you must use your Microsoft account to keep it “active.” Microsoft reserves the right to close all “inactive” Microsoft accounts. 

Except as provided below, you must sign in to your Microsoft account at least once in a two-year period to keep your account active. If you don’t sign in during this time, Microsoft will consider your account to be inactive.

....

Closed accounts cannot be recovered.

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