Audio and Microphone Issues: Monitor usage and Team Meetings cause disconenction

Hi Newbold,

Thank you for your response. 

Since the audio also drops and reroutes to your computer speakers even without the adapter connected, the issue points to how Windows and Teams are managing your audio devices rather than the adapter alone. Here is what you can do on your end to resolve it: 

1. Set a fixed audio device in Windows 

• Go to Settings > System > Sound   
• Under Output, choose your headphones as the device, then scroll to Advanced and, under App volume and device preferences, make sure nothing is overriding it. 

2. Select the device inside Teams 

• In Teams, go to Settings and more, then Settings, then Devices. 
• Under Audio devices, select your headphones explicitly for both Speaker and Microphone rather than leaving it on the default option. 

• This stops Teams from re-selecting a different device when a meeting starts. 

3. Try a call using Teams on the web 

• Sign in to Teams on the web with the same account. 
• Join a test call to check the audio. 

4. Contact Microsoft Support 

If the problem continues after working through these steps, the best next step would be to have your IT administrator open a support ticket with Microsoft via the admin center. A technical support engineer can then initiate a remote session, review backend settings, and run diagnostics. If needed, they can escalate the case to specialized engineering teams who are well-equipped to perform advanced troubleshooting and provide targeted solutions.  

As moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps point you in the right direction, and we're always here to assist as much as we can within our scope.  

For guidance on how to request support in the admin center, please refer to: Get support - Microsoft 365 admin.      

In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support  

I hope this information is helpful. Please follow the steps above and let me know if it works for you. If not, we can continue working together to resolve the issue.  

Should you have any questions or need additional assistance, please don’t hesitate to reach out so I can continue to support you. If you found the response useful, please consider marking it as accepted, as this may help other community members who are looking for similar guidance.  

Thank you for your patience and understanding. I look forward to continuing the conversation.

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