A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Microsoft Authenticator backup recovery
Hello Microsoft Support,
I need help with Microsoft Authenticator.
I previously used Microsoft Authenticator for two-step verification on my Rockstar Games account. I lost access to the Authenticator app and I no longer have the verification codes.
My Rockstar Games login and password are accepted correctly, but the website asks for a six-digit code from Microsoft Authenticator. Without this code, I cannot sign in.
I still have access to my Microsoft account and I can verify ownership if needed.
Please help me check whether a Microsoft Authenticator backup exists for my Microsoft account and explain how I can restore the saved authenticator entries on my device.
I would like to know:
Can Microsoft Authenticator entries be restored from a backup?
How do I start the recovery process on a new device?
What should I do if the Microsoft Authenticator backup was not enabled?
I am not sharing passwords, one-time codes, or confidential information in this request.
Thank you.