Cancel my Office 365 subscription and refund my recent payment.

Cancellation and refunds for Microsoft 365 subscriptions cannot be processed here because there is no access to accounts or billing systems. Use the self-service cancellation and refund paths provided by Microsoft.

To cancel the Microsoft 365 Family subscription and check refund eligibility:

1. Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that purchased the Microsoft 365 Family subscription.
2. Find the Microsoft 365 Family subscription and select Manage.
3. On the next page, select Cancel (it might appear as Upgrade or Cancel).
4. Scroll through and follow the on-screen instructions to complete cancellation.

Key points from the documented behavior:

• If Turn on recurring billing is shown instead of Manage or Cancel, the subscription is already set to expire on the date shown and will not renew; no further action is required.
• For Microsoft 365 Basic, Personal, Family, or Premium, cancelling will reduce cloud storage to the free allowance (5 GB cloud storage including OneDrive and Outlook.com attachments, and 15 GB Outlook.com storage). People shared on a Family or Premium subscription will also have their storage reduced.
• After cancellation, access continues until the end of the current paid period; exceeding the free storage allowance can prevent uploading/syncing to OneDrive and sending/receiving Outlook.com email, and data may later be deleted if not reduced.

To request or check eligibility for a refund:

1. First complete the cancellation steps above.
2. Then follow the refund guidance for Microsoft subscriptions in the refund article. For Microsoft 365, use the self-help tool under Get help refunding your Microsoft 365 subscription.
3. Note that not all cancellations result in a refund. In some countries (Canada, Israel, Korea, Turkey, and for certain longer-term subscriptions in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), prorated refunds may apply as documented.

If the subscription was purchased through Google Play or the Apple App Store, cancellation and refunds must be requested through their support channels, not through Microsoft:

• For Google Play, see Learn about Google Play refund policies.
• For Apple App Store, request a refund from Apple support.

If self-service steps do not resolve the issue or the charge is not recognized, sign in to the Microsoft account and use the Manage your payments and Contact Microsoft Support options described in the refund article to reach billing support for further assistance.

References:

• Cancel a Microsoft 365 subscription
• How to get a refund on a Microsoft subscription
• Cancel your subscription in the Microsoft 365 admin center
• Request refund - Microsoft Q&A
• refund please - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A