How do I access the additional 5 TB on my account? I only am able to use the 1TB.

Michele Stark-Hailpern 20 Reputation points
2026-06-19T20:09:16.2366667+00:00

When we purchased the account and pay for every year, we are only able to have access to 1TB out of 6 total which comes with the account. How do we access the additional 5 TB available to us?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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AI answer

2026-06-19T20:09:24.8566667+00:00

For Microsoft 365 consumer subscriptions, the included cloud storage is:

  • Microsoft 365 Basic: 100 GB total cloud storage
  • Microsoft 365 Personal: 1 TB total cloud storage
  • Microsoft 365 Family / Premium: 1 TB per person (up to 6 people)

There is no single 6 TB pool for one account. With Microsoft 365 Family or Premium, the “up to 6 TB” is achieved by sharing the subscription with up to 5 other people; each person gets their own 1 TB. It cannot be combined into 6 TB for a single user.

To use the additional storage, invite other people to share the subscription so they each get their own 1 TB. The subscription owner can also purchase additional OneDrive storage on top of their own 1 TB, but that only increases the owner’s personal quota, not a shared 6 TB pool.

To see current quotas and usage, sign in to the account dashboard and open the Microsoft storage section. To add more storage for the subscription owner, use the Extend your OneDrive / Upgrade options provided in the storage pages.

References:

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