Second Microsoft Account Lost – Recovery System Is Completely Broken

This is the SECOND time Microsoft has locked me out of one of my accounts, and I am honestly beyond frustrated.

My account has been blocked and the only option Microsoft gives me is the account recovery form. I have completed that form multiple times and provided every piece of information I possibly can.

I provided old passwords. I provided account details. I provided the last emails I sent, including the recipients and the subject lines. The information is accurate. It is my account. Yet Microsoft keeps responding that they cannot verify ownership.

What makes this even more ridiculous is that Microsoft is asking me to verify using a phone number ending in 99. I have never owned a phone number ending in 99 in my life. I have only ever had one mobile number and it is the number associated with me.

How can Microsoft lock someone out of their own account and then provide no meaningful customer support? How can there be no way to speak to a real person when years of personal data, accounts, documents, contacts and memories are tied to that email address?

This is not some spare email account. My personal email is connected to everything. It contains important information that I need access to.

The most insulting part is that Microsoft's answer seems to be that if the recovery form fails, you are effectively out of options. Create a new account? Seriously? How is that an acceptable solution when someone's entire digital life is attached to the account they have lost access to?

This is now the second time this has happened to me. The first account was lost completely because the recovery system failed. Now it is happening again.

Has anyone actually managed to get an account recovered after repeated recovery form rejections? Has anyone found a way to escalate this to a real person? Because right now it feels like Microsoft can simply decide that you are not the owner of your own account and there is absolutely nothing you can do about it.